Shipping policy

Domestic Shipping (New Zealand)

We ship throughout New Zealand using trusted courier partners to ensure your premium pet products arrive safely.

Shipping Rates & Delivery Times

• Standard Shipping: Delivery within 3-5 business days
• Express Shipping: Delivery within 1-2 business days
• Rural Delivery: Additional 1-2 business days may apply

All shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Order Processing

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). Orders placed before 2pm NZST typically ship the same business day.

You'll receive a tracking number via email once your order has been dispatched.

Free Shipping

We offer free standard shipping on orders over a qualifying threshold. The current free shipping minimum is displayed at checkout.

International Shipping

At this time, we primarily serve customers in New Zealand. For international shipping inquiries, please contact us at info@PetHaus.co.nz and we'll do our best to accommodate your request.

International customers are responsible for any customs duties, taxes, or fees imposed by their destination country.

Delivery Issues

If your order is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work directly with our courier partners to resolve the issue and arrange a replacement or refund as appropriate.

For any shipping questions, contact us at PetHaus ltd, info@PetHaus.co.nz