All order are processed within one to two business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

We offer flat rate Shipping.

• Auckland - $6.99
• NZ Wide Standard (Excluding Rural) - $9.99
• NZ Wide Rural - $14.99

Free Shipping on order $50.00+

Please reach out to the team at info@PetHaus.co.nz for any special requests, it would be our goal to meet your pet's needs.

PetHaus ships all over New Zealand.

No, we can only delivery to physical address.

We currently only deliver within New Zealand and do not ship internationally at this stage. But feel free to contact us for an international quote.

Please email us to process an exchange of return a faulty item. Exchange and/or refund is not guaranteed and is subject to our review of the returned product.

Returns must be sent within 30 days and processed within 14 days.

You may return or exchange items within 14 days of receiving your order, provided they are in “as new” condition with all original packaging included.

Sale Items: Please note that sale items are final sale and cannot be exchanged or returned.